Last Updated: 9 October 2026
CCTVBuddy (“we”, “us”, “our” or “the Platform”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, protect and share information when you visit www.cctvbuddy.in, submit an enquiry or use our services.
CCTVBuddy operates as an online CCTV camera aggregator and lead-generation platform. We help individuals, homeowners, shopkeepers, offices and businesses connect with relevant local CCTV dealers and service providers for camera purchases, installation, repair and maintenance.
Our platform simplifies the process of finding suitable CCTV professionals. Depending on your location, requirements and dealer availability, we may share your enquiry with up to three relevant dealers so they can contact you and discuss suitable products or services.
This Policy should be read alongside any privacy notice presented when you submit an enquiry. We process personal information in accordance with applicable law and obtain consent where required.
We collect information that is reasonably necessary to operate our website, respond to enquiries and connect customers with relevant CCTV dealers.
When you submit an enquiry or contact us, we may collect your name, mobile number, email address and other contact details you voluntarily provide.
We may collect information about the products or services you need, including the type of CCTV camera, number of cameras, installation or repair requirements, preferred brands, property type, approximate budget and other relevant details you choose to share.
We may collect your city, locality, PIN code or service address to identify CCTV dealers and service providers who operate in your area. We do not intentionally require precise device location unless it is necessary for a specific feature and the applicable permissions are obtained.
When you visit our website, certain information may be collected automatically, depending on the technologies enabled. This may include your IP address, browser type, device information, pages visited, referral source and general website usage data.
We may maintain relevant records of customer enquiries, feedback, support requests and communications to coordinate services, improve our platform and address complaints or disputes.
Please provide only information relevant to your enquiry. Do not submit passwords, payment credentials or other sensitive information through ordinary enquiry forms.
CCTVBuddy may use your information for the following purposes:
To understand your CCTV camera, installation, repair or maintenance requirements.
To identify relevant local CCTV dealers and service providers.
To share your enquiry with participating dealers so they can contact you and provide quotations or service information.
To communicate with you about your enquiry, customer support and service-related updates.
To improve our website, enquiry process, user experience and service quality.
To monitor website performance, troubleshoot technical issues and prevent fraudulent or unauthorised activity.
To send promotional communications where permitted by applicable law and subject to required consent and communication preferences.
To comply with legal obligations and protect our legitimate rights and interests.
We aim to collect and use personal information only for specified, lawful purposes and in accordance with applicable legal requirements.
Sharing customer enquiries with relevant dealers is an essential part of CCTVBuddy's aggregator model.
When you submit an enquiry, we may share the relevant details you provide, such as your name, contact number, city, locality and CCTV requirements, with up to three suitable participating CCTV dealers or service providers.
This enables the dealers to contact you, understand your requirements, discuss available options and provide quotations or other relevant information. The number of dealers receiving an enquiry may vary depending on your location, service category and participating dealer availability.
We will provide an appropriate notice about this sharing when you submit your enquiry and obtain consent where required by applicable law.
We do not intend to share your information with unrelated dealers or authorise the use of your enquiry details for unrelated purposes. However, once an independent dealer receives your information, the dealer may process it under its own privacy practices and legal obligations.
If a dealer contacts you, you may ask how your information will be used and request that the dealer stop contacting you, subject to applicable law.
CCTVBuddy facilitates connections between customers and independent CCTV dealers or service providers. Unless expressly stated otherwise, participating dealers are responsible for their own quotations, product information, pricing, installation, repairs, warranties, payments and after-sales service.
Customers should independently confirm the scope of work, product specifications, charges, payment terms, warranty coverage and other conditions directly with their chosen dealer before making a purchase or booking a service.
We aim to facilitate relevant connections and improve the enquiry experience. However, the availability, pricing, quality and suitability of a dealer's products or services may vary. Any separate commitments made by a dealer are subject to the terms agreed between that dealer and the customer.
CCTVBuddy does not claim to control every action taken by an independent dealer after an enquiry has been shared.
Apart from sharing relevant enquiries with CCTV dealers, we may share limited information in the following circumstances:
Technology and service providers: With website hosting providers, technical support teams, communication services, analytics providers and other vendors who help operate, maintain and secure our platform.
Legal and regulatory requirements: Where disclosure is required by applicable law, a valid legal process or a lawful request from a competent authority.
Fraud prevention and security: Where reasonably necessary to investigate suspected fraud, prevent misuse, protect users or safeguard the rights and security of CCTVBuddy and others.
Business transfers: In connection with a merger, acquisition, restructuring or transfer of business assets, subject to applicable legal requirements.
With your direction or consent: Where you request or authorise sharing for an additional purpose.
We do not intend to sell customers' personal contact details as a standalone data product. Any additional sharing for advertising, marketing or other purposes will be subject to applicable law and the consent or other lawful basis required.
Our website may use cookies and similar technologies to support essential functions, remember preferences, understand website traffic and improve performance.
Depending on the technologies actually enabled, these may include:
Essential cookies: Help maintain basic website functionality and security.
Preference cookies: Remember selected settings or preferences.
Analytics cookies: Help us understand how visitors use the website.
Advertising cookies: Where enabled, may help measure advertising performance or deliver relevant advertisements, subject to applicable requirements.
You can manage cookies through available website preference settings and your browser controls. Disabling certain cookies may affect some website features.
Third-party services may use their own cookies or tracking technologies under their respective privacy policies. We will implement applicable notice and consent requirements for the technologies used on our website.
We take reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Access to customer information is intended to be limited to authorised personnel and service providers who need it for legitimate operational purposes. We also seek to handle and share information in a manner appropriate to the nature of our services.
However, no website, electronic communication channel or storage system can be guaranteed to be completely secure. We cannot promise absolute protection against every possible security threat.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, including managing enquiries, coordinating with dealers, maintaining business records, resolving disputes and complying with legal obligations.
Retention periods may vary depending on the type of information, the status of an enquiry and applicable legal requirements.
When personal information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to lawful retention requirements.
Where information has already been shared with an independent dealer, that dealer may retain it under its own applicable retention practices and legal obligations.
Subject to applicable law and the provisions in force at the relevant time, you may have the right to:
Request access to personal information relating to you.
Request correction or updating of inaccurate or incomplete information.
Request erasure of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Raise concerns about the use or disclosure of your personal information.
Exercise other rights available under applicable data protection law.
You may submit a privacy request by contacting us at info@cctvbuddy.in.
We may ask for reasonable information to verify your identity before processing a request. We will handle requests in accordance with applicable law and explain where additional information is needed or a request cannot be fulfilled in full.
Withdrawing consent does not automatically invalidate processing carried out lawfully before withdrawal. Certain information may also need to be retained where required by law.
If your information has already been shared with an independent dealer, you may need to contact that dealer separately to exercise applicable rights over information it holds.
We may send communications relating to your enquiry, service coordination, customer support and important platform updates.
Promotional communications will be sent only as permitted by applicable law and subject to any required consent or preferences. You may opt out of promotional emails or messages using the available unsubscribe instructions or by contacting us directly.
Stopping promotional communications will not necessarily prevent essential messages relating to an existing enquiry or service.
Our website may contain links to third-party websites, dealer pages, social media platforms or external services.
These websites and services may have their own privacy policies, terms and data collection practices. CCTVBuddy does not control the privacy practices of external websites.
Before submitting personal information to another website or service provider, we recommend reviewing its privacy policy and understanding how your information may be used.
CCTVBuddy is intended for people who can lawfully use the platform and submit service enquiries. We do not knowingly collect or process children's personal information in circumstances prohibited by applicable law.
Where parental or lawful guardian consent, age-related safeguards or other requirements apply, we will follow the applicable legal provisions.
If you believe a child's personal information has been submitted to us improperly, please contact us so that we can review the matter and take appropriate action.
We take privacy concerns seriously and provide a channel for users to raise questions, request assistance or report suspected misuse of personal information.
If you believe a participating dealer has misused your contact details or contacted you for an unrelated purpose, please report the matter to us. We will review the information available to us and take appropriate steps within our role and applicable legal obligations.
For privacy-related questions, requests or complaints, contact:
Platform: CCTVBuddy
Website: https://www.cctvbuddy.in
Email: info@cctvbuddy.in
Contact Number: +91 98117 54585
Grievance Contact: Preeti
Please provide a brief description of your concern and sufficient information to help us identify the relevant enquiry. Avoid sending unnecessary sensitive information.
We will acknowledge and address complaints in accordance with applicable legal requirements. Where applicable law requires a formally designated Grievance Officer or other responsible person, the relevant designation and contact details will be provided and maintained accurately.
We may update this Privacy Policy when our services, technology, data practices or legal requirements change.
The latest version will be published on this page with the revised date. Where required by applicable law, we will provide additional notice or obtain consent before introducing relevant changes to our processing practices.
We encourage visitors to review this Policy periodically to remain informed about how CCTVBuddy handles personal information.
This Privacy Policy is intended to be interpreted in accordance with the applicable laws of India, including relevant data protection and information technology laws and rules, as applicable to CCTVBuddy's operations.
Any disputes concerning this Policy will be handled by the competent authorities or courts in accordance with applicable law.
By using our website or submitting an enquiry, you acknowledge that you have had the opportunity to read this Privacy Policy. Our collection, use and sharing of your personal information will be governed by this Policy, the applicable notices presented to you and the requirements of applicable law.
